Auto Repair In Fairbanks

As always, well done!!

I am getting used to new staff, and I like how the seasoned staff provide such great customer service, ensuing trust. I am used to great service and courteous customer service and am glad that my belt can be covered under the warranty.

A little expensive for an oil change and tire rotation but then what isn’t in Alaska? Several dummy dash lights were on when I picked truck up but they cleared as I got back out on the road. My one complaint is that the air pressure light is on and staying on. This was not an issue when I brought the truck in. Not a big deal and I’m sure they’d put a little air into them if I brought it back in. I will be using them again.

I love the superb quality service and the confidence I have in my vehicles after they have been to University Chevron!!

I was not that happy when I found out you didn’t bother to get the tires until the day you needed them and at that time were $3 a piece more. When I made the appointment I was told they needed to have some time to get the tires because you were out. I would have been really unhappy had they not been able to get them on this day. Have always been satisfied with the work performed.

Early morning drop-off at 7:30a went great, then as the day went on, not so great. Around 3p I called to see when or if my car was going to be done before 6p because I needed to take a taxi to another business if it was not. I left messages which were not returned, got Trent once who didn't know and was very brusque. All calls after that until past 5p went to voicemail. Finally I got the front desk who was just finishing up my paperwork, I asked for a ride and he said the driver had to go to practice early so I would have to find alternative means to get to them. I took a taxi and the front desk was uniquely disorganized and slow - always before paperwork was done, but this time there was a lot of tension at the front desk and nothing much was being taken care of. Not the usual service I have come to expect over the years at University Chevron. Just a bad day? I hope so.

08-17-17 Five Star Rating. We had a misunderstanding about warranty coverage but we were able to resolve our issue and come to a mutual agreement. I'm very pleased with University Chevron's work. Mike and Troy were exceptional. Thank you!

I took in two vehicles to get serviced/winterized (yesterday and today). Even though one quote was off a bit, you guys still did a great job on my vehicles (husband inspected). One happy customer and will definitely recommend yall to any newbies.

One Star Rating. I took my 2007 Toyota Tacoma to University Chevron because they were highly recommended by a few friends. 08-10-17 Troy, the owner's son refused to honor the 36 month - 36,000 mile warranty on over $1,100 worth of front end work because I bought my two CV Drive Axle assembly brand new with lifetime warranty from Napa Auto on Gaffney Road. I have my original Chevron receipt dated 06-07-2016 showing full warranty but no mention of voided warranty for buying my parts new from NAPA. Being a woman, I would never pay over $1,100 for repairs without a warranty. If I were told by University Chevron my entire warranty would be voided I would have immediately returned my new parts to Napa. Napa Auto stands 100% behind their lifetime warranty, what a shame University Chevron doesn't.

I was disappointed with the service I received during my last visit. I spoke with Eddie about the issues with my hub assembly when dropping off the pick-up, and at the end of our conversation I left with the impression that I would be paying sixty dollars or so for the service. However, when I returned I discovered that the total bill was two hundred and sixty bucks, and that just the parts by themselves had cost sixty dollars. I don't know if I misheard him or if he used vague wording (and the truth of the matter is that I would've paid what I had to in order to get the work done, because it needed to be done), but I wasn't happy to be surprised with the grand total in the final stages of the transaction. Additionally, I was charged a fifty dollar inspection fee, apparently as a result of my request to ascertain whether the issue with the hub assembly had damaged the bearing, brakes, etc.... but that fee was never mentioned to me, it was simply tacked on to the bill. Another surprise. To sum it up, I feel as though I was tricked into paying for services I hadn't been aware I would be paying for.