I adore these guys. Not only do they take care of my vehicle, they treat me as if I am their auntie. They adhere to a standard of old-fashioned service and courtesy . Twice now I’ve come by with problems that seemed a logistical nightmare to me. Twice they identified small issues that were quickly resolved. I’m very pleased with them. It’s nice to be part of their neighborhood. Most recently the “snow hat” that accumulates on the roof of my car abruptly slid forward onto my windshield while the wipers were active. This little drama left the driver’s side wiper still attached but inoperative. This happened during a heavy snowfall and made driving very hazardous. I called my car’s dealership thinking that they would most likely have any necessary spare part. After two long holds and three people, I spoke to a distracted man who told me that they would have to order any parts, but if I got over there they might be able to take a look. He said their mechanics go home at 4:30 and were very busy. I mentioned that it didn’t seem safe to drive under the circumstances, and I wasn’t sure I wanted to if they had no parts and could not commit to having a look. So- I decided to take it to University Chevron, where I had no expectation of parts of hand, but where they have treated me well in the past. Jackpot! A charming young man was immediately called out of the back and sent outside with me. He excavated the wiper arm out of the packed snow and popped some mechanical part out. He told me not to worry and took his prize back inside. I’m not clear on what he did, but he re-emerged, fiddled with it, and voila! The wiper was solid and functional again! I’m so impressed! I thought it was going to be a huge expensive problem, but no! In the past I’ve had occasion to sit quietly in their customer waiting area. While there, I can clearly observe how they speak to and about other customers. It’s very reassuring. It’s clear that this business has a positive employee culture and is trying to actively cultivate customer loyalty and good will. They sure have earned our respect and loyalty.