Came in for a replacement of serpentine belt on 2006 Prius. Leaking water pump discovered while removing cracked serpentine belt. Billy and Trent got me the bad news ASAP, got the part, and got me out of the shop only about an hour after we had agreed for just the belt. This involved a couple of test drives and making sure the thermostat was reading properly, too. I think the technician, Ed, was excellent at his work. Communication was super.