Auto Repair In Fairbanks

My only very small complaint is there is no contact from the time my car goes in until about 10 minutes before closing. Since I can no longer get a ride back to Univ. Chevron WITH Univ. Chevron, I have to call a cab which takes a bit of time and yesterday, if I hadn't called ahead finally, you would have closed before I could pick up my car. I would appreciate just an interim text mid-afternoon with an hour window as to when I can pick up my car (and also, if I have to wait until the next day). Yesterday I didn't get an email that my car was ready for pickup until after I had picked it up and was already home.

Great service, great updates.

Brought my truck in on 8/10 for an oil change and tire rotation. Staff was friendly as always. I left to go pick up a uhaul trailer as I was leaving the following Monday for a move to Arizona. A mile down the road my drivers front wheel fell off and my truck landed on it. They picked me up and had my truck back to me at the end of the day. On the move I noticed a metal on metal sound when the brakes were applied. I took it into a Les Schwab in Dillon, MT and they found that the same wheel brake caliper was missing a bolt to hold it in place. The Schwab guy told me that if the caliper had worn through the wheel going down the highway it would have been a catastrophic failure and the wheel would have locked up. Troy the owner is a good man, I can tell this just by talking to him. He had a wheel sent down to Arizona as the one that fell off was destroyed. I am giving the marginal rating because of the friendliness of the staff and the owner as well as Troy having the new replacement wheel sent to the tire shop in Arizona, otherwise they would get as low as I could give. I would urge people to check the work they do before leaving.

Great job!

If I could add a plus to the 5 stars I would. These folks are consistently honest, skilled, amusing and kind. I feel fortunate to be one of their clients. They always go the extra mile.

very good over all, I really like the print out that you give that shows what has been done, and any faults tat need to be corrected.

These folks are consistently honest, skilled, amusing and kind. I feel fortunate to be one of their clients. They always go the extra mile.

Excellent service. Knowledgeable staff.

Wow! These guys are awesome! I just picked up my truck, and all of the work was done, and it drives SO much better. Throughout the whole repair process, I was kept updated by the service advisors. I meet with the technician who was working on my truck, to show me what the problem was. My options and the recommendations were all explained to me very well, and nothing was done without discussing it with me or without my approval. From the owner on down, these folks are excellent knowledgeable professionals, who care about you and your vehicle. Thank you very much, especially Trent, Billy, Troy, and Jerry. You're the best!

The crew did a good job on getting the necessary repairs fixed in a very timely manner. I always appreciate that they get the job quickly and effectively.